One or more of the items in your cart is a recurring or deferred purchase. By continuing, I agree to the cancellation policy and authorize you to charge my payment method at the prices, frequency and dates listed on this page until my order is fulfilled or I cancel, if permitted.
Yes - and that’s one of our most loved features. Enter the recipient’s address at checkout, and we’ll send it beautifully packaged and ready to delight.
How do I include a personal note?
Simply write your message on the product page before adding to cart. We’ll hand-write it on a premium note card - no robots, just real ink and heart.
Will the recipient see any prices or invoices?
Never. Gift boxes include only what matters - your teas, your message, and a beautiful unboxing moment.
Can I send gifts to multiple people?
Yes! Just place separate orders for each address, and we’ll handle the rest. Perfect for birthdays, holidays, or 'just-because' surprises.
Can I pre-order or schedule delivery for a special occasion?
Absolutely. Email connect@eqstate.ca, and we’ll time your delivery to arrive close to your chosen date - perfect for birthdays and holidays.
Do you offer bulk or corporate gifting?
Yes - we love helping teams share wellness! For 10+ gift boxes, reach out for personalized packaging, hand-written notes, and bulk pricing. Every box is packed by hand - no two gifts feel the same.
Frequently Asked Questions
Shipping & Returns 📦
Where do you ship from, and how long does delivery take?
Every order ships directly from our home in Oakville, Ontario - not a warehouse. Most orders ship within 24 hours and arrive in 2 to 7 days across Canada.
Are EQ State teas available in stores?
Not yet - and that’s by design. We’ve chosen to stay personal and local before going into retail stores.
You can find us at pop-up markets across the GTA or enjoy FREE local pickup at The Blue Café (216 Oak Park Blvd, Unit 107, Oakville).
And of course, orders over $45 ship FREE Canada-wide.
How do I track my order?
You’ll receive a tracking link by email as soon as your teas ship. Click anytime to check progress - most orders arrive faster than expected.
What happens if my package is delayed or lost?
We’ll take care of it. If your order hasn’t arrived within 7 business days, email connect@eqstate.ca - we’ll investigate right away and make it right.
What if I don’t like a blend I ordered?
We get it - taste is personal.
That’s why we offer a 30-day money-back guarantee.
If you’re not in love with your tea, just email us within 30 days - we’ll replace or refund your order.
You deserve a ritual you love.
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