We are a small, family-run tea company in Oakville, Ontario. There is no chat bot on this site. Every message is read by a real person on Team EQ, so pick the right inbox below and you will hear back sooner.
Replies within 1 business day
Mon–Fri, 9am–5pm ET
Oakville, Ontario
Fastest answers
These four links answer most of what reaches our inbox, instantly, at any hour.
Three inboxes, three people. Choosing the right one is the single biggest thing you can do to get a fast, useful reply.
Orders & customer care
Tracking, delivery problems, cancellations, refunds and exchanges, missing or damaged items, and questions about a tea you have already bought.
Please include
Your order number
What you would like us to do
A photo, if something arrived damaged
One email per question, please. Once it is sent it is in the queue. A second or third email about the same thing starts a new thread, splits the history, and genuinely slows your answer down.
It sits at the top of your confirmation email. Add it here and we will drop it straight into your subject line.
UGC, influencer work, affiliate partnerships and content collabs. We love working with creators, and we read every message that comes in.
Please include
Links to your main platforms
Your audience size and where they are based
What you have in mind
Right now we work with creators based in Canada, in the tea and wellness space. If that is you, we would love to hear from you. Ashley reads every message, but can only reply where there is a fit with an upcoming campaign.
